Grosvenor Casino

Subject: Complaint Regarding False Advertisement and Entry Denial at Grosvenor Casino Leeds Dear Grosvenor Casino Management, I am writing to express my deep disappointment and frustration following a recent experience at Grosvenor Casino in Leeds on Boxing Day. I traveled to Leeds to spend the Christmas holidays with my family and invited friends who had come all the way from Hong Kong for the occasion. We were looking forward to a festive evening at your establishment. To our dismay, upon arrival, we were informed by the two ladies at the front desk that the banners displayed around the building stating, "No membership required, 18+ allowed to enter," were outdated. According to them, memberships were indeed necessary for entry. This discrepancy between the advertised information and the actual entry requirements not only resulted in a significant inconvenience but also tarnished our plans for a memorable evening. The friends from Hong Kong, especially, were disappointed as they had anticipated a hassle-free experience based on the information provided on your banners. As a customer, I feel misled by the false advertisement, and this has negatively impacted our perception of Grosvenor Casino. I kindly request that you address this issue promptly to ensure that future patrons are not subjected to similar misunderstandings. Clear and accurate communication is essential in maintaining the trust and satisfaction of customers. I trust that Grosvenor Casino will take the necessary steps to rectify this situation and prevent such incidents from recurring. I appreciate your attention to this matter and hope for a swift resolution. Sincerely, Ayesha

Another visit July 2023. Still great standards, food was excellent, great menu choices. On this visit I had Chrispy chicken fries, Cajun flavour and very very nice they were. Also Panko Crusty chicken strips, they came with Katsu dipping sauce and Red onion pepper chutney. Wow what a taste. Nice casino, great staff, helpful and well presented. Complimentary drinks, Good poker room, tournaments and cash poker played here daily. Excellent restaurant and good food available. Free carpark with lots of available spaces. Hotels within 5 min walk. 15 mins walk from Leeds centre .

Not very happy , second time in the last few months been to grosvenor casino, gone to play on certain gaming table and not been available said j in f another table shuts will open another even though they had 4the same tables open so left unhappy will not go again should have gone to another casino witch was going to but wasted taxi mkk ok bye going to there won’t do again

Grosvenor Casino is a highly recommended casino that offers many attractive features to visitors. One of the major benefits of this casino is the availability of free parking, which is always appreciated by customers looking to save on expenses. Additionally, on some days, such as Thursdays and Sundays, they offer free play, which is a fantastic incentive for those looking to try their luck at the casino. In terms of the gaming experience, Grosvenor Casino has a wide selection of games to choose from, including classic table games such as blackjack and roulette, as well as a variety of slot machines. The staff is knowledgeable and friendly, always willing to provide assistance and advice as needed. Overall, I find Grosvenor Casino to be a highly enjoyable place to visit and play. The atmosphere is relaxed and welcoming, and there are plenty of amenities available to ensure that customers have a great time. Whether you are a seasoned gambler or a newcomer to the casino scene, I highly recommend checking out Grosvenor Casino for a fun and exciting experience.

Subject: Complaint Regarding False Advertisement and Entry Denial at Grosvenor Casino Leeds Dear Grosvenor Casino Management, I am writing to express my deep disappointment and frustration following a recent experience at Grosvenor Casino in Leeds on Boxing Day. I traveled to Leeds to spend the Christmas holidays with my family and invited friends who had come all the way from Hong Kong for the occasion. We were looking forward to a festive evening at your establishment. To our dismay, upon arrival, we were informed by the two ladies at the front desk that the banners displayed around the building stating, "No membership required, 18+ allowed to enter," were outdated. According to them, memberships were indeed necessary for entry. This discrepancy between the advertised information and the actual entry requirements not only resulted in a significant inconvenience but also tarnished our plans for a memorable evening. The friends from Hong Kong, especially, were disappointed as they had anticipated a hassle-free experience based on the information provided on your banners. As a customer, I feel misled by the false advertisement, and this has negatively impacted our perception of Grosvenor Casino. I kindly request that you address this issue promptly to ensure that future patrons are not subjected to similar misunderstandings. Clear and accurate communication is essential in maintaining the trust and satisfaction of customers. I trust that Grosvenor Casino will take the necessary steps to rectify this situation and prevent such incidents from recurring. I appreciate your attention to this matter and hope for a swift resolution. Sincerely, Ayesha